Angela Thompson

Raleigh, NC

Contact information available upon request.

Professional Experience

Manage the SLIMS product Administration Manual, contribute to the Installation Manual and API Manuals.
Create documentation related to product version releases, as defined by current quality procedures.
- Release Feature Highlights, Admin Manual updates, Technical Release Notes, Functional Specification updates, and customer-facing training decks.
Produce Release Highlights videos for the product on the company YouTube.
- Prepare a script, configure a software instance and perform screen capture, perform and record voice over, produce video and complete review process.
Author and produce product training videos with same tasks as above.
In keeping with the SDLC strategy, ensure user information deliverables across teams are on track and delivered by phase gate exits.
Assist with the creation of marketing materials for products and produce needed collaterals for specific industry campaigns.
Pursue a program of self-learning including Github Copilot and ChatGPT Codex, GitBash, GitHub, DaVinci Resolve (free version), Adobe Illustrator, Premiere, Acrobat DC, Photoshop, and Docbook XML.

Created documentation related to product version releases, as defined by current quality procedures.
- As of 2016, the primary resource for IBM Clinical Development product releases.
Assisted with writing test cases and release testing of product release versions.
Created documentation related to project specific training, including user manuals and presentations.
- Created, maintained, and updated client-specific Custom Training Manuals
- Wrote scripts for client-specific Custom Training Video series, and performed video actions for recording.
Assisted with the creation of quality documents such as procedures and work instructions.
Assisted with the creation of marketing materials for products.
- Performed voice-over for three Product Version Release Videos
- Handled timelines and creation of IBM Clinical Development product release notes.
Performed other duties as assigned by immediate supervisor and upper management.
- Assisted with the maintenance, creation, and management of the IBM Clinical Development Certification program.
- Assisted with the release of Medical Coding Dictionaries to IBM Clinical Development clients.
Pursue a program of self-development through the use of selected reading, seminars, and participation in continuing education, as well as training and compliance with HIPAA regulations.

Provided accurate and timely product support for domestic and international clients for both hardware and software related issues.
Documented details and resolution of all incidents with precision and accuracy.
Identified trends of Technical Support service incidents and recommend resolutions.
Assisted in Problem Identification, authoring of corrective actions and preventative actions.
Configured tested, and deployed electronic diary systems as defined by project requirements, with supervision.