Angela Thompson
Raleigh, NC
Contact information available upon request.
Professional Experience
AGILENT TECHNOLOGIES, DURHAM OFFICE, NC
Technical Writer, October 2017 to Present
- Maintained and updated the SLIMS product Administration Manual and Installation Manual.
- Created documentation related to product version releases, as defined by current quality procedures.
- Release Feature Highlights, Admin Manual updates, Technical Release Notes, Functional Specification updates, and version training documentation.
- Created Release Highlights videos and uploaded to YouTube with description, annotations, and captions for public consumption.
- Performed actions for screen capture, wrote scripts, performed voice-over for videos, edited videos and posted to YouTube.
- Authored and produced the SLIMS product training video series with same tasks as above.
- Created and reviewed documentation related to project-specific training, including user manuals and presentations.
- Assisted with the creation of marketing materials for products, such as social media posts, client communications, press kit, and a comic series about the lab industry.
- Pursued a program of self-learning including GitBash, GitHub, DaVinci Resolve (free version), Adobe Illustrator, Premiere, Acrobat DC, Photoshop, and Docbook using Eclipse.
IBM WATSON HEALTH - ECLINCAL, DURHAM, NC
Documentation Specialist, July 2014 to October 2017
- Created documentation related to product version releases, as defined by current quality procedures.
- As of 2016, the primary resource for IBM Clinical Development product releases.
- Assisted with writing test cases and release testing of product release versions.
- Created documentation related to project specific training, including user manuals and presentations.
- Created, maintained, and updated client-specific Custom Training Manuals
- Wrote scripts for client-specific Custom Training Video series, and performed video actions for recording.
- Assisted with the creation of quality documents such as procedures and work instructions.
- Assisted with the creation of marketing materials for products.
- Performed voice-over for three Product Version Release Videos
- Handled timelines and creation of IBM Clinical Development product release notes.
- Performed other duties as assigned by immediate supervisor and upper management.
- Assisted with the maintenance, creation, and management of the IBM Clinical Development Certification program.
- Assisted with the release of Medical Coding Dictionaries to IBM Clinical Development clients.
- Pursue a program of self-development through the use of selected reading, seminars, and participation in continuing education, as well as training and compliance with HIPAA regulations.
MERGE ECLINICAL, MORRISVILLE, NC
Global Support Specialist, May 2011 – July 2014
- Provided accurate and timely product support for domestic and international clients for both hardware and software related issues.
- Documented details and resolution of all incidents with precision and accuracy.
- Identified trends of Technical Support service incidents and recommend resolutions.
- Assisted in Problem Identification, authoring of corrective actions and preventative actions.
- Configured tested, and deployed electronic diary systems as defined by project requirements, with supervision.
You'll want me in your corner.
Technical Writer with five years of experience in working within the Software Development Life Cycle, managing product release materials and user guides for the SLIMS (Laboratory Information Management System) product, creating release highlight and training videos, and interfacing with various team positions (engineers, marketing, project managers, sales, etc.) internationally to produce and maintain materials that support the whole team.